Location:
Wareham, UK
Posted:
February 1, 2024
Company:
Lotek Wireless is a world leader in the development and manufacture of animal monitoring systems. Our innovative and internationally recognised radio, satellite, archival and acoustic monitoring solutions allow researchers to track animals in almost any environment. Our equipment reveals fascinating journeys of individual animals that contribute to biologists’ understanding of animal movement.
Our craft is technology; our passion is the environment. We are committed to providing innovative solutions for a sustainable future. Leading researchers around the world rely on Lotek tracking equipment and expertise. We are proud to be partners in research being conducted in more than 100 countries – on every continent and in every ocean.
The Opportunity:
We are seeking a highly motivated Customer Service Representative (CSR) to join our team in Wareham, UK. This role is specifically for the Avian Segment which serves researchers wanting to track the movements of birds, bats and insects.
Customer Service Representatives contribute to the quality of the customer experience, through the personalised service they provide. CSRs provide technical support and training for customers, facilitate equipment returns for repairs/calibration, provide sales support and provide feedback to Segment and Product Management. Together, the CSRs and our Telemetry Specialists are key to true client loyalty.
Requirements:
- Proven ability to gain co-workers and customer respect to facilitate positive outcomes.
- Excellent communication skills (both written and verbal).
- Good time-management when multi-tasking.
- Energetic personality, takes initiative, works independently in a multi-tasking, fast paced environment.
- Good knowledge of working within a Microsoft Windows Environment (Win 10/11) and Microsoft Office suite (including Outlook, Word, Excel, etc.)
- Ability to maintain a positive attitude when required to escalate customer concerns and manage expectations.
- Ability to adapt to a changing environment.
- Dexterity and methodical approach, for investigating returned equipment.
- Location – In Person at the Wareham address.
Advantageous:
- Basic understanding of electronics.
- University Degree, HND or HNC.
- Working with databases and data analysis.
- Active participation in the natural world, especially wildlife tracking.
- Practical electronics, e.g. building and repairing electronic equipment.
- Customer service experience
What we Offer:
- A friendly and exciting working environment
- Competitive compensation
- Company paid health care after first year
- Pension Scheme
- Employee Assistance Program
- Flexible Hours (subject to completion of probationary period)
- Outstanding company culture including a Social Committee that organizes events such as contests, BBQ’s, and fund raising for local charities
To apply:
If you are looking for an exciting new opportunity with a leading-edge company, please send your curriculum vitae to employment.uk@lotek.com
If you require any reasonable adjustments on application please advise us, we will work with you to meet your needs.
Please note only those persons invited for an interview will be contacted.
To find more out about Lotek, go to our website, Facebook page or YouTube channel.