Careers

Job Type:

Full time

Location:

Newmarket, ON

Posted:

November 1, 2022

Company:

Lotek Wireless is an award winning and world leader in the development, manufacture and marketing of fish and wildlife monitoring systems. Our innovative and internationally recognized radio, acoustic, archival and satellite monitoring solutions allow researchers to track animals, birds and fish of almost any size, in almost any environment.

Our craft is biotelemetry technology; our passion is the environment. We are committed to providing innovative solutions for a sustainable future. Whether an animal moves through a terrestrial, freshwater, marine or avian habitat, Lotek has a system to track it.

Leading researchers around the world rely on Lotek telemetry equipment and expertise. We are proud to be partners in fish and wildlife research being conducted in more than 100 countries – on every continent and in every ocean.

Opportunity:

We are seeking a highly motivated Customer Service Representative to join our team in Newmarket.  This role is specifically for the Freshwater Segment which serves researchers wanting to track the movements of Fish.

Customer Service Representatives (CSR) contribute to the quality of the customer experience, through the personalized service they provide. CSRs provide technical support and training for customers, facilitate equipment returns for repairs/calibration, provide sales support and provide feedback to Segment and Product Management. Together, the CSRs and Sales Account Managers are the key client relation contacts critical to the development of true client loyalty. CSRs report to Segment Managers.

Requirements:

• Proven ability to gain co-workers and customer respect to facilitate positive outcomes
• Excellent communication skills (both written and verbal).
• Good time-management when multi-tasking and able to handle the high volume of enquiries.
• Energetic personality, takes initiative, works independently in a multi-tasking, fast paced environment.
• Good knowledge of software (Microsoft Word, Excel, Outlook, familiarity with Navision an asset).
• Ability to maintain a positive attitude when required to escalate client concerns and manage client expectations
• Ability to adapt to a changing environment

Advantageous:

• University degree or college diploma preferred;
• Customer Service Experience
• Active participation in the natural world

Duties:

• Build a thorough knowledge of using Lotek equipment
• Provide training for researchers new to our equipment
• Resolve equipment issues researchers experience
• Key liaison between the client and the organization (Sales, Production, Engineering);
• Respond to all client requests and new enquiries (telephone and email) within a 24-hour period;
• Assist Sales Account Managers with active participation in all order entry and follow up;
• Document, investigate and get closure on all client issues or complaints;
• Coordinate work schedules with other CSRs and Account Managers
• Complete all office related administration tasks such as forecasting, quoting, order entry, filing of communications, reporting, mailing, timesheets, expense reports etc. in a timely manner;
• Adhere to all Health and Safety Regulations;
• Ensure Quality Standards are maintained;
• Provide client feedback to the Segment and Product Managers;
• Adhere to and participate with all policies of the organization;

What we offer:

• Competitive compensation
• Company paid Benefit Plan that includes life insurance, AD&D, Short and long- term disability, health and dental care
• Employee Assistance Program
• Outstanding company culture including a Social Committee that organizes events such as contests, BBQ’s, and more.
• Milestone Anniversary Awards
• Paid holidays, sick leave entitlement and Bonus Day

To apply:

If you are looking for an exciting new opportunity with a leading-edge company, please send us your resume by email to [employment@lotek.com].

Lotek Wireless Inc. is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs through the recruitment process.

Please note only those persons invited for an interview will be contacted.

To find more out about Lotek, go to our Facebook page or YouTube channel, or browse our website.

Job Type:

Full time

Location:

Newmarket, ON

Posted:

November 1, 2022

Company:

Lotek Wireless is an award winning and world leader in the development, manufacture and marketing of fish and wildlife monitoring systems. Our innovative and internationally recognized radio, acoustic, archival and satellite monitoring solutions allow researchers to track animals, birds and fish of almost any size, in almost any environment.

Our craft is biotelemetry technology; our passion is the environment. We are committed to providing innovative solutions for a sustainable future. Whether an animal moves through a terrestrial, freshwater, marine or avian habitat, Lotek has a system to track it.

Leading researchers around the world rely on Lotek telemetry equipment and expertise. We are proud to be partners in fish and wildlife research being conducted in more than 100 countries – on every continent and in every ocean.

Opportunity:

Lotek’s Sales and Marketing Department in Newmarket, Ontario has a really cool opportunity for the right person. We are seeking a highly motivated Account Manager for the Wildlife Segment. This position includes some North American travel for approximately 8 weeks per year.

Requirements:

• As a minimum, the successful candidate must have a University degree in Business (MBA preferred), Biology or Electrical Engineering.
• A minimum of seven years technical sales experience is required with a demonstrated successful track record.
• The candidate must be a ‘hunter’, a problem solver, detail oriented and critical thinker with excellent verbal and written communication skills.
• An interest in and an awareness of ecological issues is an asset.
• You see feedback or failure as motivation to learn and to grow.

Duties:

Working within the Marketing group, the successful candidate will consult with scientists from business, government and academia to provide custom solutions involving radio and satellite tracking systems.  This position will also liaise extensively with production and product management to ensure customers’ expectations of product delivery and product features are met.

What we offer:

• Competitive compensation and incentive package
• Company paid Benefit Plan that includes life insurance, AD&D, Short and long- term disability, health and dental care
• Employee Assistance Program
• Outstanding company culture including a Social Committee that organizes monthly events, contests, BBQ’s, and more.
• Milestone Anniversary Awards
• Paid holidays, sick leave entitlement and Bonus Day
• Tuition reimbursement
• Training, support and collaborative teamwork
• Hybrid work schedule

To apply:

If you are looking for an exciting new opportunity with a leading-edge company, please send us your resume by email to [employment@lotek.com].

Lotek Wireless Inc. is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs through the recruitment process.

Please note only those persons invited for an interview will be contacted.

To find more out about Lotek, go to our Facebook page or YouTube channel, or browse our website.