Job Type:
Full time
Location:
Newmarket, ON
Posted:
July 26, 2022
Company:
Lotek Wireless is an award winning and world leader in the development, manufacture and marketing of fish and wildlife monitoring systems. Our innovative and internationally recognized radio, acoustic, archival and satellite monitoring solutions allow researchers to track animals, birds and fish of almost any size, in almost any environment.
Our craft is biotelemetry technology; our passion is the environment. We are committed to providing innovative solutions for a sustainable future. Whether an animal moves through a terrestrial, freshwater, marine or avian habitat, Lotek has a system to track it.
Leading researchers around the world rely on Lotek telemetry equipment and expertise. We are proud to be partners in fish and wildlife research being conducted in more than 100 countries – on every continent and in every ocean.
Opportunity:
We are seeking a highly motivated Applications Technical Support individual to join our team in Newmarket. This role is specifically for the Wildlife Segment. You will have the ability to interact with professional staff and clients on a technical basis both in an office and a field environment.
Requirements:
This position requires an individual with a minimum of a Bachelor’s degree in Engineering or Applied Science, or equivalent experience. Electro-Technologists with suitable experience will also be considered. Biological/Environmental sciences experience or Programming and embedded firmware development experience would be an asset.
The ideal candidate should be able to demonstrate theoretical and practical knowledge of radio, GPS/GSM, satellite systems technology and equipment.
Duties:
- Provide external product support to clients and internal support to sales, including over the phone, email, skype and other forms of communication.
- Develop a comprehensive knowledge of Satellite/GPS equipment produced and sold by Lotek.
- Participate and organize client trainings using Lotek products as well as offer technical field support. Skilled at explaining technical issues to those unfamiliar with the subject.
- Demonstrated ability to document, track, troubleshoot and resolve complex and time sensitive issues.
- Participate in product development support from applications perspective, provide customer feedback, get involved in product testing as required.
- Maintain test equipment in good working condition.
- Ability to travel 1-3 weeks per year. Candidate must be able to negotiate rugged terrain in remote locations with difficult access while carrying some equipment.
What we offer:
- Competitive compensation and incentive package
- Company paid Benefit Plan that includes life insurance, AD&D, Short and long- term disability, health and dental care
- Employee Assistance Program
- Outstanding company culture including a Social Committee that organizes monthly events, contests, BBQ’s, and more
- Milestone Anniversary Awards
- Paid holidays, sick leave entitlement and Bonus Day Tuition re-imbursement
- Training, support and collaborative teamwork
To apply:
If you are looking for an exciting new opportunity with a leading-edge company, please send us your resume by email to [employment@lotek.com].
Lotek Wireless Inc. is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs through the recruitment process.
Please note only those persons invited for an interview will be contacted.
To find more out about Lotek, go to our Facebook page or YouTube channel, or browse our website.