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Employment Opportunities at Lotek

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Lotek Wireless is an award winning Canadian company and world leader in the development, manufacture and marketing of fish and wildlife monitoring systems. Lotek has successfully translated continued pressure on global natural resources into increased demand for our leading edge products throughout the world.

Current Postings

Customer Service Representative, Freshwater (Posted Oct. 31, 2017)
Avian Telemetry Specialist / Account Manager (UK) (Posted Oct. 18, 2017)
Electronic Assembler (2) (Posted August 15, 2017)

Position: Customer Service Representative, Freshwater Segment
Location: Newmarket, ON
Posted: October 31, 2017
Role & Responsibilities:

The Customer Service Representative (CSR) contributes, through the personalized service he/she provides, to the quality experience offered to clients, thereby satisfying a key objective of the organization. Acting as the voice of clients within the organization, the CSR provides technical support, sales follow through, facilitates returns for repairs/calibration and provides feedback. Working closely with the Account Managers, the CSR plays a key role in maintaining relationships that are critical to the development of true client loyalty. The CSR will report to the Freshwater Segment Manager, and will also deal with inquiries from the Marine and Avian Segment clients.

  • Responsible for learning how to set up and utilize Lotek VHF radio, acoustic, archival and satellite equipment;
  • Key liaison between the client and the organization (sales team, production team, engineering);
  • Responds to all client calls (telephone or email);
  • Provide clients with technical support on their varied projects and equipment through consultation;
  • Assist the sales team with active participation in all order entry and follow up;
  • Follows the investigative method to document client issues and prescribe responses;
  • Document and get closure on all client complaints;
  • Facilitate communication between clients and other departments;
  • Coordinate work schedules, reports, data, billing and client requests;
  • Complete all office related administration tasks such as forecasting, filing, reporting, mailing, etc.;
  • Adhere to all Health and Safety Regulations;
  • Ensure Quality Standards are maintained;
  • Provide client feedback to the Segment and Product Managers;
  • Adhere to and participate with all policies of the organization;
  • May be required to provide technical support in the field at client project sites.
Qualifications / Experience Requirements:
  • Ability to maintain a positive attitude when required to escalate client concerns and manage client expectations;
  • Proven ability to gain co-workers and customer respect to facilitate a positive outcome of issues;
  • Three (3) years Customer Service experience;
  • Excellent communication skills (both written and verbal);
  • Good time-management, initiative, multi-tasking and priority setting skills to handle the high volume of inquiries;
  • Energetic personality that can work independently in a multitasking, fast paced environment, but knows when to escalate and consult management;
  • Good knowledge of computers (Microsoft Word, Excel, Outlook).
  • Ability to adapt to a changing environment
  • Detail orientated & record keeping skills
  • Ability to accurately follow procedures and instructions
  • Ability to learn quickly
  • Ability to demonstrate proven leadership skills
  • University degree or college diploma is an asset
To apply:

If you are interested in this opportunity and have the experience we are seeking, please apply by email to [employment at lotek dot com] or regular mail at Human Resources, 115 Pony Drive, Newmarket, Ontario, L3Y 7B5.

Position: Avian Telemetry Specialist / Account Manager
Biotrack-Lotek has an exciting new Account Manager role to sell tracking equipment to researchers investigating birds and bats. The position is based from an office in Wareham, UK.
Location: Wareham, United Kingdom
Posted: October 18, 2017
Required Qualifications and Skills:

Candidates must have a university degree in business, biology or electrical engineering. An ability to learn technical equipment is essential, as well as the ability to communicate clearly to researchers and colleagues alike. An understanding of biological research and its importance would be an asset. Most
advice would be given by e-mail and telephone, but conference attendance throughout Europe is expected, so travel experience and foreign languages are desirable.

More information:

Our group is a world leader in the development, manufacture and marketing of wildlife monitoring systems. There is increasing demand for our leading edge products to help people manage the increasing pressure on global natural resources. We seek a highly motivated individual capable of working in a team environment.

Biotrack has been providing project tailored equipment for over 30 years. Following the union with Lotek in Canada, and Sirtrack in New Zealand, we are now undergoing an exciting expansion, with more wildlife tracking tools than any other company. To find out more about Biotrack, go to our website at

To apply:

If you are looking for a great opportunity with a leading edge company, please email your c.v. to [hr at biotrack dot co dot uk] or fax to +44 (0)1929 554948 or mail to Biotrack Ltd, The Old Courts, Worgret Road, Wareham, BH20 4PL, UK.

Closing Date for receipt of applications: 13th November 2017.

Interviews by Skype: 20-25 November 2017
Second interviews at Biotrack: 27-30 November 2017.

Position: Electronic Assembler
Lotek is currently seeking two highly motivated individual for our electronic assembly group at our Newmarket location. These will start as a 6 month contract position with the potential for fulltime employment.
Location: Newmarket, Ontario
Posted: August 15, 2017
Required Qualifications and Skills:

Applicants must be able to work within a team of electronic assemblers and have the ability to do very detailed microscopic soldering. The applicant must be flexible, work well with others, have a positive attitude, have excellent vision and finger dexterity and work well under deadlines and pressures. The applicant must also be able to sit for extended periods of time doing repetitive work such as wire crimping, stripping and cutting.

The applicant will also have strong fine soldering experience for pin-thru-hole and SMT soldering and mechanical assembly skills with an electronics/electrical background. Experience is required in; component identification and soldering, board assembly, and cables/wiring using small hand tools. Aware of ESD, RoHS and 5S is an asset.

To apply: If you are interested in this opportunity and have the experience we are seeking, please apply by email to [employment at lotek dot com] or regular mail at Human Resources, 115 Pony Drive, Newmarket, Ontario, L3Y 7B5.